ZF
Zoya F
1 reviews | Active since May 2025
18 May 2025, 21:26
Makro online warrenty process service failure
I purchased a walking pad online in December 2024. I had it for 4 months and it starting smelling like the machine was burning. Than stopped working. It's been a struggle to get warrenty process assistance. I called in and speak to Naledi who was not eager to assist. She told me she doesn't know the process for returns for products purchased online. I eventually completed the online return and it gave me an error. Very disappointed in Makro. It's so convenient to purchase and deliver but when the products are faulty NO ONE KNOWS ANYTHING. CALLED. EMAILED. ONLINE PROCESS WITH NO JOY.
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Zoya F's updateReviewer Update
20 May 2025, 21:28Im shocked in your complaints customer care process. I logged an hp complaint. Emailed called. I get a reference Q8FF. Someone attempted to call me but conveniently put his/her line on mute. I emailed customer care. No response. I call again what ayanda says she will request a call back. 2 days past with no contact. I get a generic email telling me the process to log a return online. I have advised on multiple occasions that I'm getting an error stating that the product does not qualify for a return. However, the product is still within the 6 months warrenty. Why can't one of the agents log a return for me on your system. You telling me to do something that is not working. How many more complaints should a person log
ZF
Zoya F's update20 May 2025, 21:28
Reviewer Update
Im shocked in your complaints customer care process. I logged an hp complaint. Emailed called. I get a reference Q8FF. Someone attempted to call me but conveniently put his/her line on mute. I emailed customer care. No response. I call again what ayanda says she will request a call back. 2 days past with no contact. I get a generic email telling me the process to log a return online. I have advised on multiple occasions that I'm getting an error stating that the product does not qualify for a return. However, the product is still within the 6 months warrenty. Why can't one of the agents log a return for me on your system. You telling me to do something that is not working. How many more complaints should a person log