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HJ
HB J

1 reviews | Active since Aug 2010

26 Sept 2019, 16:22

Makro online - very late delivery

Makro online is very late with a delivery, my emails are not answered and when we phoned today, they said their system is slow , they will call us right back, but no phone call hours later. Very dissappointed, this was a surprise for my husband for last Saturday.

0
Replies (3)
Makro
Makro's reply27 Sept 2019, 09:03
Official
Good day Hannelie,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact our stores management to advise further in this regard and the soonest feedback is received, we will contact you.

Kind Regards,
Makro Hellopeter Team
HJ
HB J's update01 Oct 2019, 15:37
Reviewer Update
After waiting 3 weeks for my delivery and still no delivery, I received the following email from Makro online:
| Thlologelo Makukule (Makro) Oct 1, 12:36 SAST Good day Hannelie,

Thank you for your email.

We apologize for the late response and for the inconvenience caused.

Please advise if you have received your order.

Regards
Makro online

SHOCKING
HJ
HB J's update11 Oct 2019, 09:32
Reviewer Update
Our goods were finally delivered yesterday