Makro Online very disappointing

Item: Makro
Rating: 1
Author: Carla L

I ordered via the online platform a 3 wheel s******, but when the delivery came there was only 1 wheel. After numerous calls to the Contact centre I was finally able to log it but that was more than a month ago and I am still waiting! I find it totally unacceptable that it can take this long just to replace a s******! You charge so much including delivery and yet you take this long to correct an error that you made!! I will not recommend using their online platform at all

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 08:05

Good day Carl,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 08:05

Official