Makro online - Very bad and *********** service

This was was supposed to be my first ever online order, unfortunately for me I chose makro, a decision I now regret. Makro online is ***********, pathetic or they just don't care once you have made the transaction and the money is already in their bank account. I did order a clipper on the 29th of October 2019 and was promised delivery in 2 to 5 days, a small item and chose to collect it from a makro locker, an option clearly provided on makro online and paid the locker fee. I was supposed to receive an sms with the locker pin for me to collect anytime of the day of my choosing because this chosen locker is open 24/7, I don't have to mention that 5 days passed, the pin for the locker never came. after wasting my airtime trying to find out what is happaning I received a call first from makro struben valley asking for my delivery address then I specifically told her that I have already chosen the locker option and will not be available to receive the parcel, one hour later I receive an sms informing me that my item is on its way to the malanshof makro locker and that I would be receiving the pin shortly, again pin never came, again a guy called me telling me that he has no idea how makro locker system works, are you kidding me? it has been 10 days now, and no update on where is my item or my refund. My current clipper had stopped working suddenly, that is why I had ordered that clipper and expected it in less than 5 days, it is now 10 days. You failed big time to deliver a small item, I have requested a refund and it's been 3 days now, still no update, nothing, my order status has been stuck at "handed to courier" for more than a week now. makro online is ***********, pathetic and once they have your money they don't care about you or what you think.(which you have clearly demonstrated to me) I have received and made many calls without any resolution,(airtime money spent being kept indefinetly on hold is almost half of the item price), so don't call me, don't text me again, don't email me(you never rep**** to my email sent to you), and most certainly I don't want your slightly modified copy and paste reply in here. My money may not be much but I want my R230 back in my bank account where it should never have left, you took it immediately, why do I have to wait for 7 days. Refund it now.