Makro online - useless, unprofessional or just a ****

The worst service and experience ever received. Made a purchase of R6800 with Makro online on the 24 October 2023, promising delivery within 2-5 working days. On 25 October 2023 online tracking showed that parcel is packed and ready for collection. Courier went to collect parcel on its 26 October 2023 and they were informed that there is no such parcel for them. Spoke with Makro online including there management a couple of times every day from 30 October 2023 till 03 November 2023, making empty promises that parcel will be collected on 02 November 2023 and delivered to me on 03 November 2023 also being told everyday that the matter is being escalated with a turn around time of 24-48 hours, but not once did Makro contacted me back or sent me an email regarding what's going on. I had to get in contact with their courier who gave me the address and contact info of where they have to collect parcel, which was another courier company who is not aware of any parcel for the courier that Makro sent or relating to the tracking number or waybill number that Makro supp****. It has now been 8 working days after order was confirmed by Makro online and no single person from their call centre or management can tell me where my parcel is, if or when it will be collected and if I can expect to ever receive it. I still haven't received any feedback from Makro after the matter has been escalated by them atleast 4 times. Worst service, no communication, very unprofessional and definitely useless! If I have to hear 'sorry for the inconvenience' one more time without any explanation or resolution to the matter I am going to loose my ****.