RR
Raymond R
1 reviews | Active since Apr 2023
24 Apr 2023, 12:53
Makro Online useless as can be
I ordered Energade Concentrate and Makro delivered energade ready to drink, price diff of about R400
To get someone at Makro to understand this is impossible, when, at long last someone understood, and gave me a long story, they expect me to travel 250km,to receive a voucher for the ***** up they made I do the online thing because it's easy, and I dont have to talk to people, simple, not vir Makro, the website shows stock, you order and pay, your order gets canceled because of no stock, then you wait for two weeks and trust that they will refund you. Absolutely *******
If someone responds, which usually doesn't happen the first time, your problem gets ESCALATED, a word that means about as much as sorry
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
24 Apr 2023, 14:38Good day Raymond,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply24 Apr 2023, 14:38
Official
Good day Raymond,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
RR
Raymond R's updateReviewer Update
24 Apr 2023, 16:00Thanks for the reply Makro, was not expecting that
I see I have 2 missed calls from a 011 number, presumably another "manager" that wants me to repeat my story, for the millionth time. They did however not bother to leave a message, suppose it's now been escalated to another "manager" Not interested.
The facts are that I ordered something, didnt get that something, got something else instead, and that is too difficult for anyone to sort out.
Exactly the same with every online order I've placed with Makro, there is always an issue, and then I have to wait for a refund.
Ive explained the situation to more people than I care to remember, and I'm now gatvol. Please keep the money you owe me, I can see you need it more than me. If I can suggest perhaps upgrading the website, or training the pickers, or perhaps the call centre employees.
Regards
Raymond previously a Makro customer
I see I have 2 missed calls from a 011 number, presumably another "manager" that wants me to repeat my story, for the millionth time. They did however not bother to leave a message, suppose it's now been escalated to another "manager" Not interested.
The facts are that I ordered something, didnt get that something, got something else instead, and that is too difficult for anyone to sort out.
Exactly the same with every online order I've placed with Makro, there is always an issue, and then I have to wait for a refund.
Ive explained the situation to more people than I care to remember, and I'm now gatvol. Please keep the money you owe me, I can see you need it more than me. If I can suggest perhaps upgrading the website, or training the pickers, or perhaps the call centre employees.
Regards
Raymond previously a Makro customer
RR
Raymond R's update24 Apr 2023, 16:00
Reviewer Update
Thanks for the reply Makro, was not expecting that
I see I have 2 missed calls from a 011 number, presumably another "manager" that wants me to repeat my story, for the millionth time. They did however not bother to leave a message, suppose it's now been escalated to another "manager" Not interested.
The facts are that I ordered something, didnt get that something, got something else instead, and that is too difficult for anyone to sort out.
Exactly the same with every online order I've placed with Makro, there is always an issue, and then I have to wait for a refund.
Ive explained the situation to more people than I care to remember, and I'm now gatvol. Please keep the money you owe me, I can see you need it more than me. If I can suggest perhaps upgrading the website, or training the pickers, or perhaps the call centre employees.
Regards
Raymond previously a Makro customer
I see I have 2 missed calls from a 011 number, presumably another "manager" that wants me to repeat my story, for the millionth time. They did however not bother to leave a message, suppose it's now been escalated to another "manager" Not interested.
The facts are that I ordered something, didnt get that something, got something else instead, and that is too difficult for anyone to sort out.
Exactly the same with every online order I've placed with Makro, there is always an issue, and then I have to wait for a refund.
Ive explained the situation to more people than I care to remember, and I'm now gatvol. Please keep the money you owe me, I can see you need it more than me. If I can suggest perhaps upgrading the website, or training the pickers, or perhaps the call centre employees.
Regards
Raymond previously a Makro customer