Makro online useless

I placed an order online on 27 March 2023. For some reason Makro has my contact information all wrong and attempted to deliver by calling the wrong number. Parcel was rerouted to the Bloem store followed up on the 4th of April, being told it would either be deliver on the 4th or the 5th. On both these days I placed follow up calls to the call center since Bloem store simply don't answer their calls. On the 6th I called the call centre again and was told they would escalate again. They are waiting for a date from Wumdrop. I tried the Bloem store again and eventually when the phone was answered was transferred first ot the online dept which seems to have no people working there as I did not get through, Makro receptionist advised that the online rep will phone me back. I asked them if I should rather pick up the parcel to which I was told I would forfeit my delivery fee. It being Easter weekend, One would expect deliveries to happen after. On Satirday while I was out of town Wumdrop sends an sms that they will deliver . I call the Makro store immediately, asking them to deliver Tuesday as no one can accept the delivery. Few hours later the Wumdrop driver calls me saying he's outside my house, I asked him if the store contacted him and he says no. Today I call again as the Makro order tracking has not been updated since the 29th of March. The phone again rings forever before it gets answered and when I get transferred to the online dept, the phone rings for so long that the line eventually drops. I call again and am told that the online rep will call me back which of course didn't happen since I had to call again. This is ridiculous to be sent from a to b. I have to follow up multiple times just to get nowhere, This was the first and last time I am buying from Makro online.