Makro online useless

Bough a set of TP Link Deco Mesh M4 online on 13December 2022. After not being delivered in the 3-5 days as indicated. I phoned Makro national number and the told me it will be delivered shortly. They tried to deliver on the 31 December 2022 at 19:54 when we already out at a New Years eve party. Apparently they sent it back to the store. Phoned again on 3 January was told it wiuld be delivered that day or the next. Now on the 4th received a refund invoice. I phoned national number again absolutly no help. Gave me number for Riversand been waiting as the next caller for more than 30 mins. Was told Riversands will be able to assist but does not help if they dont anwser the phone.

I dont want a refund I want my product. Inwant communication from Makro. Worst online experience I have had from a major store. Would rather buy on Taklelot.

Please phone me asap.