Makro online useless

Order MAK*** placed and paid 08/04/2020 . I recieved an email from Makro for order confirmation after the order was placed . Order placed at Makro Carnival . The order still only says "in progress" , no change since the day it was placed . 15/04/2020 i sent Makro online team a email trying to get answers , with no feedback at all . 16/04/2020 i phoned the help line and they escalated the issue , they said that they would be in touch with me within 24 to 48 hours . 20/04/2020 i phoned again and yet again i was told that the issue is going to be escalated . What hapenned to the first escalation ? Makro does not notify nor keep in touch with customers . They do not use the terms and conditions that you have to accept when registering an online account . If products arent available or there is going to be a delay , the least they can do is notify customers . They want payments before orders can be completed , but once they get the money . Customers arent important anymore . And as to be expected this post wil only get the normal scripted answer that they send everytime . Makro dissapoints yet again