1 reviews | Active since Dec 2013
Makro Online unreliable - paid and did not receive what I paid for
I placed an online order (#MAK***) on 24 August 2023 which was divided into 6 separate deliveries. I received 5 out of the 6 deliveries by 29 August. On 31 August I received an e-mail that Delivery 1 (final) was delivered. I contacted Makro online support as I did not receive the item (request #***). I spoke to several Makro support people who seemed to understand my issue but till this day I did not receive the item which I paid for. It's sad that a once very reputable brand like Makro which I trusted for many years has this kind of service now. I will not be using their online shopping platform again as I cannot trust that I will receive what I paid for. Looking at reviews from others on here it seems to be the new norm. I feel ******.
Thank you very much for the quick follow up and call I received this morning. The issue is being dealt with now. Apparently there was an issue on the delivery side where the wrong code was scanned which seemed like my item was delivered. It's still worrying that when things like this occur that I have to use this platform to get a resolution but I appreciate the response and the effort to get it resolved. It is reassuring to know that these complaints are taken seriously and is an option to get issues resolved when other methods have failed.
Regards,
Dinesh
Thank you very much for the quick follow up and call I received this morning. The issue is being dealt with now. Apparently there was an issue on the delivery side where the wrong code was scanned which seemed like my item was delivered. It's still worrying that when things like this occur that I have to use this platform to get a resolution but I appreciate the response and the effort to get it resolved. It is reassuring to know that these complaints are taken seriously and is an option to get issues resolved when other methods have failed.
Regards,
Dinesh