CP
Corne P
1 reviews | Active since Feb 2018
20 May 2026, 10:49
Makro Online unreliable
Ordered Street lights Order number : OD *** on the 10 May already , delivered date stated on tracking said today. Phone the support number, lady say she escalated the matter but can’t tell me when i will receive order. Absolute incompetence from Makro Online
Helpful (0)
Replies (4)0
Replies (4)CP
Corne P's updateReviewer Update
20 May 2026, 16:57Hi , thank you for the response but this does not help the situation. We as small business reply on accurate information on delivery dates , as we give our customers feedback and planning around this. Why was there never a follow up when the courier did not get the order?? Why was it not investigated?? Why was myself not informed by Makro??? Only now 10 days later you come with excuses and we have escalated the matter BS. It is plain and simple I’m competence that is what it is. There is not customer service what so ever. Nothing
CP
Corne P's update20 May 2026, 16:57
Reviewer Update
Hi , thank you for the response but this does not help the situation. We as small business reply on accurate information on delivery dates , as we give our customers feedback and planning around this. Why was there never a follow up when the courier did not get the order?? Why was it not investigated?? Why was myself not informed by Makro??? Only now 10 days later you come with excuses and we have escalated the matter BS. It is plain and simple I’m competence that is what it is. There is not customer service what so ever. Nothing
CP
Corne P's updateReviewer Update
23 May 2026, 17:15And as expected from the *********** Makro , till now i have not received any response or feedback from the issue with my undelivered order. Tracking is still standing still with no escalation of the problem.
CP
Corne P's update23 May 2026, 17:15
Reviewer Update
And as expected from the *********** Makro , till now i have not received any response or feedback from the issue with my undelivered order. Tracking is still standing still with no escalation of the problem.
CP
Corne P's updateReviewer Update
27 May 2026, 14:53What else can you expect from *********** Makro 17 days later they cancel my order and will only be refunding me on 2 June , what a waste of time dealing with with these people.
CP
Corne P's update27 May 2026, 14:53
Reviewer Update
What else can you expect from *********** Makro 17 days later they cancel my order and will only be refunding me on 2 June , what a waste of time dealing with with these people.
CP
Corne P's updateReviewer Update
27 May 2026, 15:12Would like to state that Makro have not once tried to get in contact with myself. Your apologies does not repair the damage that has been caused to my business. Tell you board of directors that they should rather close down your online store because it is not at all convenient. Then still have to wait 7-14 work days to refund my money, you people should be ashamed of yourself.
CP
Corne P's update27 May 2026, 15:12
Reviewer Update
Would like to state that Makro have not once tried to get in contact with myself. Your apologies does not repair the damage that has been caused to my business. Tell you board of directors that they should rather close down your online store because it is not at all convenient. Then still have to wait 7-14 work days to refund my money, you people should be ashamed of yourself.