Makro online unprofessional and risky

Extremely Disappointed with Makro , I ordered an item from makro online on the 26/08/25 and it showed 7 available the tracking showed seller still processing until the 2/09/25 (7 days later). So I called and queried as the delivery was supposed to be the next day according to the app ,I was told it will be escalated and I must call again the next day. After 6 calls I was told that the sellers on Makro online is all third party sellers and Makro doesn’t know anything about stock or reason for delay because it’s not Makro that’s selling the items . I explained to the agent from makro online that this is nonsense because we having trust because we know we shopping with makro not some third party ****a shop that u don’t have a direct number and some of the people selling isn’t even on google. So I could not find no details of the person that was supposed to send my item only thing is a email address that Makro has and that person was not responding . I thought well here’s R1500 gone down the drain because of me trusting MAKRO and they risky online business. Eventually I received a email saying no stock of the item. After 8 days they realised there’s no stock and I’m waiting for the delivery. However they sent a email saying they processing a refund which will take another 7+ days. Makro online pathetic way of doing business I would not recommend this to anyone and watch Makro’s name go to the dogs because of this unprofessional way of doing business with 3rd party **** businesses. Anyone can register online and advertise on makro online even if they don’t have the items or a legitimate company.