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DZ
Danie Z

1 reviews | Active since Mar 2026

05 Mar 2026, 09:44

MAKRO ONLINE UNPROFESSIONAL AND PATHETIC SERVICE

Makro Online is very quick and fast when you order but absolutely pathetic when it comes to customer service. I have placed an order online on 25/02/2026 and did not receive a product that was paid for (tracking ID MMDE-***). I was told the product will be delivered on 03/03/2026 and too date nothing! I have sent several e-mails to different people in Makro, including their customer service and no feedback or assistance. I have phoned the customer service several times and were told every time that they will escalate the enquiry. I have even used their WhatsApp number and no success there either. Makro is definitely unprofessional for such a big company, and they have the worst customer service when it comes to delivery of products, enquiries and refunds!!!!!!

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Replies (2)
DZ
Danie Z's update09 Mar 2026, 09:42
Reviewer Update
I responded to Makro's e-mail and told the lady that I cannot take calls as I was at work, but she can phone my wife if she needs any further information. No one phoned my wife. I again tried to follow up on the "feedback" this morning. I also received an e-mail on Friday at 11:46 stating that my query (2I686) is marked as resolved. How can it be resolved as I am still waiting for someone to give me feedback if the product will be delivered or if a refund will be done!!!!!!!!!!!!!!!!!!!!!! This is absolutely pathetic because I cannot see that it takes this long to resolve the issue since the e-mail was sent to me on Friday at 11:22.
DZ
Danie Z's update10 Mar 2026, 08:46
Reviewer Update
I was finally informed this morning that the order has been refunded due to the extended delay in having the item delivered. I will never again make use of Makro's online service!!!!!