Makro Online Uncaring

Makro Online has been the worst experience as a customer. Ordered a fridge to replace my 82 year old mother's fridge that broke on 5th December 2018. Payment came off my account and got lost in their banking system. After querying numerous times by telephone and email, with being promised to investigate and call me back, I finally gave up on 14 January 2019 and instructed my bank to reverse the charge. Change your email name from customer care because it seems you really don't!