1 reviews | Active since Jan 2013
Makro Online Unable to Deliver
Bought some items online. When delivery date was overdue, phoned the call centre, who kept on saying that the package is with the courier. Phoned the courier, who indicated that the package was never received and that Makro Montague gardens never sent one of the items. Phoned dispatch at Montague Gardens store. Online Manager called back, with a sob story that the courier couldn’t find the adress (en spite of another item on the order being delivered to that adress the same day). Phoned courier (DSV) who stated in writing that Makro never dispatched the item. Spent hours on the phone trying to get it sorted. Call centre just says sorry but no one had a clue where my item is. Seems to be a pattern with Makro online to take payment, not deliver on time and then blame everyone (including the customer) by telling lies. I have tried speaking to a manager, but they are all protected by call centre agents. There seems to be something seriously wrong at Makro.
Thank you for reaching out to us and for taking our call.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to urgently assist and the soonest feedback is received, we will contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us and for taking our call.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to urgently assist and the soonest feedback is received, we will contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team