1 reviews | Active since Aug 2013
Makro Online unable to cope with Black Friday volume
This morning, before 7h00, I logged in to the Makro website hoping to purchase the Samsung Flat Sound bar 3.1 on the Black 5-day deals. Just one! For myself! (They ask these questions). As soon as it went live, I clicked ADD and the item appeared in my trolley. Not wishing to linger, I clicked on CHECKOUT and received an error message something like this: OOPS! Sorry! ERROR! HW-N550/XA Please phone us and quote this number.
Shortly afterwards, when I tried again, the website indicated that this item was sold out.
I have been phoning the ***number intermittently during the day, but either I cannot get through at all or sit through endless messages only to be cut off after a few minutes. So I tried submitting an enquiry through the Makro website, which also prevents submission by giving false error messages in red, e.g. 'Please enter valid comments. Your comments must contain at least one alphanumeric character, optionally include spaces and any of !@&.,?()+-='` and not exceed 600 characters.'
It seems disingenuous of Makro to offer online purchases if their website cannot handle the volume. I will certainly not waste my time at Makro again.
Thank you for bringing this matter to our attention.
Kindly accept our apologies for the inconvenience this matter has caused you, we do sympathize with you however, please be advised that as the item is out of stock we cannot assist in this regard. Stock that is on our Black 5 Day promotion runs on a first come first serve basis and is unavailable for this item nation wide. Stock ran out very quickly this morning for certain items and the website is programmed not to allow customers to checkout if the item is out of stock.
We hope you find the above in order.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our apologies for the inconvenience this matter has caused you, we do sympathize with you however, please be advised that as the item is out of stock we cannot assist in this regard. Stock that is on our Black 5 Day promotion runs on a first come first serve basis and is unavailable for this item nation wide. Stock ran out very quickly this morning for certain items and the website is programmed not to allow customers to checkout if the item is out of stock.
We hope you find the above in order.
Kind Regards,
Makro Hello Peter Team
Thank you for your reply.
I had given up on Makro and the product, but my more persistent sister kept checking whether Makro might be releasing a number of soundbars each day. Success! I have now been able to purchase the Samsung Soundbar off your website at the Black 5-day price. E-mail confirmation received.
In light of your reply above (out of stock), I sincerely hope that Makro can honour this order. When the product is delivered, I will change the status of this review.
Kind regards,
Marilyn
Thank you for your reply.
I had given up on Makro and the product, but my more persistent sister kept checking whether Makro might be releasing a number of soundbars each day. Success! I have now been able to purchase the Samsung Soundbar off your website at the Black 5-day price. E-mail confirmation received.
In light of your reply above (out of stock), I sincerely hope that Makro can honour this order. When the product is delivered, I will change the status of this review.
Kind regards,
Marilyn
The product was finally delivered after Christmas, on 27th December 2019, after several calls from me to customer services. These calls were painful to say the least as I kept receiving contradictory information, verbally and via sms and e-mail: 'You're supposed to fetch it from the store.' / 'The courier has already fetched it'.
Having said that, I am very happy with the product and the price was phenomenal. For this reason only, Makro has redeemed itself.
Kind regards,
Marilyn
The product was finally delivered after Christmas, on 27th December 2019, after several calls from me to customer services. These calls were painful to say the least as I kept receiving contradictory information, verbally and via sms and e-mail: 'You're supposed to fetch it from the store.' / 'The courier has already fetched it'.
Having said that, I am very happy with the product and the price was phenomenal. For this reason only, Makro has redeemed itself.
Kind regards,
Marilyn