Makro online *****ulent

Dear Sir/Madam,

I am writing to formally report an issue regarding an online purchase I attempted to make through your Makro online platform.

On 25 February 2026 I made a card payment for the amount of R503.09. The funds were deducted from my bank account; however, the Makro online application indicated that the transaction was unsuccessful, and no order confirmation was generated.

Despite multiple attempts to contact your customer service lines (***and ***), my calls have not been successfully connected. I have also attempted to make contact via email without success.

This matter is of serious concern to me, as payment has been processed but no goods or confirmation of order has been received. I kindly request your urgent assistance in resolving this issue.