Makro Online - Turn around time for refund

Item: Makro
Rating: 3
Author: Vanessa V

Unfortunately, I got the wrong product delivered after purchasing dog food online. This issue was resolved. My 3 stars relate to the incorrect product being delivered rather than poor communication and the likes.

I read the reviews after I found that the incorrect product was delivered and felt absolute trepidation wash over me as I expected to have untold hassles trying to obtain my refund as I then had to purchase locally and could not wait for a replacement delivery to take place. HOWEVER, I will give credit where credit is due.

Step 1.

PLEASE read the terms and conditions on their website INCLUDING the turnaround times set out should you return a product. More so when the product is an ONLINE ONLY (involves a 3rd party supplier and verification process). These are available in detail under Frequent Questions etc and on the product site itself.

Step 2.

COMPLY with all the requirements as set out by them should you return your product and request a refund.

I got my refund today in my bank account (the purchase was made on 27 August 2024 and the return was logged on 30 August 2024) and every step that was required to be followed was well within their timeframes stipulated on their website.

So Makro Online, thank you for my refund and the courteous lady I spoke to at your call center.

Helpful (0)

Replies (1)

Vanessa V's updateReviewer Update

17 Sept 2024, 09:21

I am very happy with how the matter was dealt with regarding the refund process. I think many of the complaints may result from people not reading the T & C's and turnaround time properly. When dealing with a 3rd party supplier whose backup service may be delayed or poor unfortunately you are first in the line of fire because the product was bought off your online site. Hence setting out clearly in my rating that they need to pay attention to whether it is an online-only product or one physically stocked in your warehouse/shops.

I was only stressed out since I didn't have much time before I needed to purchase kibble again and hence had to turn to family for assistance until my refund came through. However, this is life and we get thrown curve***** all the time!

Thank you for your response and I hope that my review being objective and fair helps clarify a few things to make other online shoppers a little bit more aware when making their online purchases.

Have a good week further.

Vanessa V's update17 Sept 2024, 09:21

Reviewer Update