MM
Masabata M
1 reviews | Active since Dec 2019
21 Dec 2019, 08:23
Makro Online trash
I bought fridge online and received a message that it was ready for collection, when the collector gets there fridge is nowhere to be found and told it might have been sold they will check the CCTV. I am furious and this is definitely not the kind of service I was expecting from them.
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Replies (2)0
Replies (2)
Makro's replyOfficial
23 Dec 2019, 12:55Good day Masabata
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply23 Dec 2019, 12:55
Official
Good day Masabata
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MM
Masabata M's updateReviewer Update
24 Dec 2019, 09:27It's been about 4 days since I've escalated this, I have not received a single call from makro. I call them more than 3 times a day and hold for over 10 minutes and still not getting service. Worse the supervisor @*** is refusing to talk to me. I am disgusted
MM
Masabata M's update24 Dec 2019, 09:27
Reviewer Update
It's been about 4 days since I've escalated this, I have not received a single call from makro. I call them more than 3 times a day and hold for over 10 minutes and still not getting service. Worse the supervisor @*** is refusing to talk to me. I am disgusted