Makro Online Trading - Shocking Service!

I wish to express my disgust at Makro Online Trading service to unsuspecting customers. I placed an online order for 16 bottles of wine on 17 March 2020. Only 12 bottles were delivered. I fully understand that we’ve had lockdown, but the truth is that we’ve been in level 3 for over 2 weeks, where trading and deliveries of alcohol is permitted. No communication whatsoever from Makro. I’ve called Makro contact center and their Riversands store directly more than 10 times. All I get are excuses and promises. Even as I write this message, 16th June 2020, I’m still waiting for them to return my numerous calls. I am disgusted to say the least.