Makro Online – Took My Money Instantly, But Now I Must Wait 14 Days for a Refund! 😡

I’m deeply disappointed and honestly heartbroken by the way Makro Online has handled my recent purchase.

On Monday, 13 October 2025, I bought a laptop online. When entering my delivery address, the system changed my correct address (Klipfontein View) to Randfontein without me noticing. I paid immediately and phoned Makro right after realizing the mistake. I was assured that the address had been updated and corrected.

Yesterday, I called again to confirm — still, I was told everything was fine. But this morning, to my shock, I was informed that my order had been cancelled and that I will only be refunded in 14 days!

How is this fair?

Makro took my money instantly — payment cleared immediately.

I corrected the address on time and followed up repeatedly.

Now I’m left without the laptop I urgently need and without my money.

This is not how a trusted national retailer should treat its customers. Buying online is supposed to save time and stress — not create more of it! I feel completely let down and deceived.

Makro, please stop making excuses. You have my money — give it back immediately or deliver my laptop to the correct address as promised.

I trusted your brand, but this experience has shown me that customer care seems to mean nothing once you’ve been paid.