MAKRO ONLINE TOO UNRELIABLE, DON'T ORDER FROM THEM

I gave them one star, just because there is no option for nothing at all, which they dearly deserve. I'm a card holder with Makro and receive their sales mails daily. My card number is ***5.

On 6 November 2019, I ordered a pressure cooker, as well as two cases of beer online, from Makro. On Thursday 14 November 2019, I received only the beer and phoned them straight away, to be told, no worries, it will be delivered the next day, or at the latest on the Monday (18 November). This call was made to the Montague Gardens branch and, although it sounded strange, I accepted their story.

On 21 November, I phoned again and this time, I got through to the national call center, where the lady promised to get back to me, the same day, but at the latest the next day, with an update about the delivery. Needless to say, it never happened.

On 4 December, I sent them a mail, because I still didn't receive the pressure cooker. I got an automated mail, stating that they will come back to me within two working days. I didn't held my breath and on 10 December I sent them another mail, to cancel my order and demand a refund.

This time, I got a response straight away, stating that they'll refund me, needless to say, without any explanation or offer to rectify their mess! I stay about 10 kilometer from the branch in Montague Gardens, so if they wanted to, the problem could be solved easily, but instead, they basically gave me the finger!

I can't believe that in time and age, a big concern, like Makro would have this kind of attitude!?