MAKRO - ONLINE THEFT

MAKRO ONLINE: YOU ADVERTISE PRODUCTS AND WHILST SHOPPING YOU ALLOW THESE TO BE ADDED TO A CART. YOU DONT DELIVER ITEMS, YOU DONT GET BACK TO CUSTOMERS, YOU DONT REFUND THE ITEMS THAT HAVE BEEN PAID FOR - "IN APRIL" I MUST ADD. YOUR CUSTOMER SERVICE IS SHOCKING TO SAY THE LEAST. THIS IS THEFT!!!! I HAVE BEEN SENDING EMAILS SINCE APRIL FOR A REFUND ON AN ITEM YOU DIDNT HAVE STOCK OF, DIDNT DELIVER - YET YOU CHARGED FOR IT????