Makro online - the worst in the business

Hello Peter only allow ratings between 1 and 5 stars. How do one register a -5 rating?

My experience with Makro Online has 3 elements. First, my product choice. I admit that I ignored all the flashing red lights, and ordered a low cost dubious product offered at a discount of near 50%. My fault. Second, my experience with Makro Online. And in particular their Returns policy which I made use of when the product failed to perform after about 10 days. Makro will only accept returns on online sales by using the courier they appoint to collect. This is where my problems started. Makro (the PE branch was allocated by Makro to handle this sale) acknowledged receipt of my return request and by email informed me they will collect the item from me. Now, near 3 months and numerous phone calls, they still have to collect. On my online profile ‘returns’ section they indicated that they will refund the purchase price. That was removed after about a week, and I no longer have access. Rating: -5 Thirdly, customer support. Makro provide numbers for enquiries and support. These numbers lead to a Call Centers. They are off course not there to provide help or advice, as the name implies. Rating: 0. I managed to get a number at Massmart and spoke to two different people, at different times, who promised the world. They did however do nothing to solve my problem. Rating: 0. Lastly, I tried to get answers from the PE branch of Makro – where according to Massmart, is where the problem is to be resolved. They did not even answered any of the 2 numbers listed, which are the same numbers provided by the Call Centre and also by Massmart. Rating: 0.