Makro - Online the WORST!!!!!!!!!!!!!!!!!!

I purchased cellphones that were only available online on the Makro website on Monday evening, 25th of Nov 2024. I then received an SMS confirming my delivery and when I tracked my order on the website, it said that it would be delivered by Wednesday the 27th of Nov 2024. I then received an SMS in the AM's on Wednesday saying that there is a delay and they will keep in touch but they didn't say anything. I called the support center and they told me that they couldn't find it on their side and they would contact the courier service to confirm if they have received it, this was yesterday and no one got back to me with an answer on where my package is or what the delay could be. Then when I checked again today, they are still saying the same thing that they would check with the store and the courier service to check on their side and when I asked when they would call me back with an update, I didn't get a clear answer. They only told me when I called that the package takes 2 to 5 days to process, so why did it say that it would receive it by the 27th of Nov 2024 and then send me from pillar to post when I am trying to get an update. The website is also useless because when I try to track my order online, it is stuck on the fact that I would receive it yesterday. No indication of a delay or no indication of any progress. I am very disappointed and very frustrated with the service.