1 reviews | Active since Apr 2012
MAKRO ONLINE - the worst customer service and still no refund or item delivery
It has been 6 weeks since I placed an online order and still i have not received part of my order and not refunded for item returned a week after its delivery. Makro really has the worst online service. I have spent more than R200 on phobe call cost to Makro for the past 4 weeks following up on a set of Volkano headsets(R199) that was never delivered and following up on my refund on the cooler box(R599). The customer service received thus far has been really pathetic. THe first story was that the item will be delivered seperately , however notification was sent that it was already delivered. When I followed up again it was delivered to a neighbor by the name of Tosca. Then I was told Mario will contact me. Last week I was told the courier company is closed until 10 January and the item will be delivered then. I am not sure which courier service can afford to close for such a long period over the festive(busiest) season. The lies are ongoing. I received another email stating my refund will be processed in 3 -5 days, this must be the 3rd or 4th email with this confirmation. I do believe that this is by far the worst service I have ever received. The items in question calculates to R800 in total but I have spent more on phone calls and emails trying to resolve the issue ( i even went to Makro Ottery). Considering the cost to me at the moment following up on this order all the time is more than the value of the order. I am si annoyed and really inconvenienced by Makro and they have not apologized once. The order was placed on 25 November and the total order was R4000 + and am beyond annoyed at the service received from Makro to date.
It's been more than a week that I have been promised a refund for my items and to date still, no funds received and the agent I spoke with yesterday still has no idea what I am being refunded for, even though there are countless emails and telephone calls and I assume notes on the system regarding the returned items. I am not sure what to do anymore as it has been 6 weeks of following up and trying to be refunded but this is ridiculous. The amount of time I have spent on calls, the cost to me personally (my airtime, driving to the store) is ridiculous. Please can this matter be sorted urgently? This is unacceptable and the promises via email that payment will be made three days week after week is getting old. Really, please sort this issue now and please reimburse me for my telephone cost?
It's been more than a week that I have been promised a refund for my items and to date still, no funds received and the agent I spoke with yesterday still has no idea what I am being refunded for, even though there are countless emails and telephone calls and I assume notes on the system regarding the returned items. I am not sure what to do anymore as it has been 6 weeks of following up and trying to be refunded but this is ridiculous. The amount of time I have spent on calls, the cost to me personally (my airtime, driving to the store) is ridiculous. Please can this matter be sorted urgently? This is unacceptable and the promises via email that payment will be made three days week after week is getting old. Really, please sort this issue now and please reimburse me for my telephone cost?