Makro online -The Worst!!!

I guess I should started by reading the reviews for Makro's online services. The worst experience with online shopping!!! I bought a stove online about 4 weeks ago. I logged a return request immediately after opening the box because the stove has big dent. Never even took it out of the box. I was promised the stove would be collected on the 22nd February 25. That did not happen. No call no email . I called the call centre, the consultant sounded like she was just being polite to get me off the phone , call ***. So I sent an email as well to which I got a reference DTGN on the 4th of March and nothing else. Out of desperation I went to Makro Crown Mines where I was promised an email would be send to escalate the matter and I was also referred to the 3rd party as I had bought the item on Market place. I cannot find the 3rd party! To date I am stuck with the stove still boxed and no idea if I will get assistance from Makro online.

Had I known I would have spent my money at Takealot for a product I could actually use.

I am so disappointed.