JB
Johann B
1 reviews | Active since Jun 2014
06 Aug 2019, 09:06
Makro Online the worst.
Makro Online the worst. Placed an online order with Regional stock to be collected from Centurion and after a week nothing. I phoned the online helpline just to find out nobody did nothing. They said they will get the item from JHB and courier it to me free of charge. Then a week later still nothing. I phoned again this time I was told the item was ready for collection in Centrurion. *** what happened to the delivery? I was not informed of anything. Their way to solve it is to send an email to Centurion.
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Makro's replyOfficial
06 Aug 2019, 15:32Good day Johann,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Aug 2019, 15:32
Official
Good day Johann,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received.
Kindly note that We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team