LT
Lindokuhle T
1 reviews | Active since Mar 2020
11 Mar 2020, 21:16
Makro Online - the biggest mistake of my life!!!!
I am really frustrated at this moment. I bought a laptop literally 20 days ago and I am still waiting for it. I have tried contacting them on their online support email address, called them, sent messages on Twitter. Reached out on Facebook and even Instagram and there is still no response that clarifies why it's taking so long and when I will receive the laptop. Both work and school assignments are falling behind because I don't have a laptop. I bought it in time but Makro is causing major inconvenience because they took the money but are not delivering. I can't even go buy the laptop elsewhere because they took the money. I feel helpless and frustrated
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Replies (3)0
Replies (3)LT
Lindokuhle T's updateReviewer Update
11 Mar 2020, 23:20Also, I have seen all your generic responses on Hello Peter, on Twitter, on Facebook, etc. Please do not send me that *******. Send me my laptop or my money!
LT
Lindokuhle T's update11 Mar 2020, 23:20
Reviewer Update
Also, I have seen all your generic responses on Hello Peter, on Twitter, on Facebook, etc. Please do not send me that *******. Send me my laptop or my money!
Makro's replyOfficial
12 Mar 2020, 10:08Good day Lindokuhle,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will follow up with our online senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will follow up with our online senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Mar 2020, 10:08
Official
Good day Lindokuhle,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will follow up with our online senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will follow up with our online senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LT
Lindokuhle T's updateReviewer Update
13 Mar 2020, 00:31So I have just opened the laptop received today and WOW MAKRO YOU HAVE EXCELLED IN HORRIBLE SERVICE. Instead of the Rose Gold laptop I ordered, I received a blue one. Can this Customer Experience get any worse than it really is. I am so flippen annoyed!!!!! ???? I DON'T WANT THIS BLUE LAPTOP!!!!!!!!!!!! I DON'T WANT IT. I WANT MY MONEY
LT
Lindokuhle T's update13 Mar 2020, 00:31
Reviewer Update
So I have just opened the laptop received today and WOW MAKRO YOU HAVE EXCELLED IN HORRIBLE SERVICE. Instead of the Rose Gold laptop I ordered, I received a blue one. Can this Customer Experience get any worse than it really is. I am so flippen annoyed!!!!! ???? I DON'T WANT THIS BLUE LAPTOP!!!!!!!!!!!! I DON'T WANT IT. I WANT MY MONEY