Makro online - the abyss of internet shopping

I order a dishwasher on 7 February from Makro online - the promised delivery date was 14 Feb. It is now 22 Feb, still no delivery, despite mutiple phone calls and logging a customer complain - no one called back despite promises to call back. I am speechless as the lack of service. The delivery address is on Sandton from the Woodmead Branch - it’s not as if the address is somewhere remote. I’m living in France, so can’t go there to collect the machine and subsequently have an irate tenant.