Makro Online that doesn't Work

I have made an online order and made payment and received confirmation that my order is accepted and will be delivered, my order was placed on the 3 September 2024 so I went online to query the status of my order and was told my order has been cancelled and asked for the reason for cancellation and I have not been given a reason and was told that a refund will be done and it takes 7-14 days and this is not on because it is not the customers fault if Makro cannot fulfil orders online. this has happened once before for an online order which I placed and was to fetch from the store only to find out once I got there that they could not fulfil the order, this is definitely not inline with consumer protection. I needed my refund immediately so that I could go elsewhere but cannot because I don't have the money to do so, this is really not right and something should be done about this as we also have to bear the bank charges for moneys going in and out of our accounts. This is really disgusting and you cannot get any positive response from Makro. I would not have being notified about my order been cancelled if I did not query. This is really poor service or no service at all.