Makro online terrible service/no communication

I ordered a washing machine from Makro online on Tuesday August 15 at 1pm. After happily taking my money, the confirmation email indicated that delivery would happen in 2-5 days.

After NO further communication, I placed a call on Monday August 21 at 12:30pm . I spoke to Daluxolo Lavisa who advised that I would be called back with an update. After 2 hours I called again, only to get through to someone else, who advised that the delivery would occur on Tuesday August 22. I was told I would receive an sms to confirm this on Tuesday morning. This has not happened.

I then called back on tuesday morning at 9:30am and spoke to Judy, who together with a lady from their warehouse advised me on the phone that delivery would DEFINITELY happen on wednesday August 23. I asked them both to send me an email confirming this, which never happened.

I finally got a call back fro Judy at 5pm today, advising me that the item could only be delivered on Thursday. When I asked Judy to put me through to a manager to complain, she advised that they had all gone home and she couldn't help me further.

How is this lack of customer service acceptable? No communication, numerous delays and still no proper indication of when delivery will happen! yet your store is happy to take my money. Terrible.