Makro online terrible service, missing an item

I placed an order a few weeks back online. The order was delivered, all the chocolates were melted, they is one bottle of sauce missing. I have called the customer service and hold on for a really long time while they try to get through to the Woodmead branch. The customer service representative keeps on saying that Makro Woodmead will call me back. Till today no one has called me back and I am really furios because I can not keep on loading airtime and this issue is not getting resolved. All they say is sorry for keeping you in hold the branch is not answering there phone. HELLO MY AIRTIME, I WANT MY MISSING SAUCE !!!