Makro online terrible service and slow delivery

Ordered online. First order was wrong due to a system issue, half the items were missing from the order even though I paid for them. This took a phone call and about 10 emails to rectify, even though I never received one response from the consultant Nkululeko Gqoloda who said he could only help me over email. Now 16 days later and no delivery, and no explanation. Complaint on twitter got a week "makro cares about customers response". And then "your order has been captured"? Nothing further. Pathetic.