Makro Online - Terrible Service and overcharging

Item: Makro
Rating: 1
Author: Sune R

Since the 24th of March I have been struggling with Makro Online to receive a refund for an amount that I was overcharged by. I have been talking to Sisiso Sibiya and I know he has been struggling with the stores, but this is not my problem.You as a store are *****ing from clients by overcharging their credit cards and not delivering products! I am sick and tired of your constant excuses of why this is not being rectified. Can you get the regional manager to contact me?

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Replies (1)

Makro's replyOfficial

04 May 2020, 10:52

Good day Sune,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 May 2020, 10:52

Official