lL
laurenciah L
1 reviews | Active since Apr 2017
11 Dec 2019, 20:19
Makro online.. terrible service
Ordered two items from makro online... they then come back to me to say that the one item is not in stock yet it was showing in stock on the website but because they didn't adjust their stock it becomes my problem... they apparently attempted to deliver the second item to my home yet I was home all day and nobody rang the buzzer... i then queried and asked them to please deliver my order before a certain date as I will be on leave and I get a response to say that my query will be dealt with and it still has not been dealt with nor have I received my package which is now 3 weeks after placing the order. Ridiculous service
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
13 Dec 2019, 15:51Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and it will be addressed internally with the relevant departmental managers.
We assure you that feedback will be given to you within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and it will be addressed internally with the relevant departmental managers.
We assure you that feedback will be given to you within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Makro's reply13 Dec 2019, 15:51
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and it will be addressed internally with the relevant departmental managers.
We assure you that feedback will be given to you within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and it will be addressed internally with the relevant departmental managers.
We assure you that feedback will be given to you within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team