1 reviews | Active since Sept 2016
Makro online terrible service
I just want to express my disgust at how I’ve been treated by Makro online agents, and this also serves as a warning to South Africans. I purchased 3 items online and after making a payment I realized I repeated one of the items twice. I immediately contacted their online support number (***) to try rectify my mistake but I was told to cancel the order and start from scratch. Since the 11th of this month I’ve been calling in asking for my payment back and till today I’m sent from pillar to post. I don’t know how many agents did I speak to but none of them has been able to assist me. I would like to mention the 2 I manage to get their names (Shirley and Zweli Mnguni). I would like to appeal to Makro management to please address my issue before I take further steps. I will never buy anything on Makro online store ever again they are the worst I’ve ever dealt with and I warn anyone to consider Makro online shopping
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We are in contact with our Finance department and we are currently working on you getting refunded. As soon as we receive confirmation, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We are in contact with our Finance department and we are currently working on you getting refunded. As soon as we receive confirmation, we will contact you.
Please be advised that feedback will be relayed within 24 hours.
Kind Regards,
Makro Hellopeter Team