ZW
Zak W
1 reviews | Active since Nov 2019
05 Nov 2019, 19:31
Makro online - terrible service
21 days and still no feedback, correspondence or notification from Makro on my order.
Already spent more that 2.5hrs on the phone in aggregate trying to find out where my order is...but no one at Makro can tell me the status, when I can collect or if it even has been ordered from their supplier. Call centre eventually started dropping my call or keeping me on hold for longer than 30min. No escalation process to follow.
Terrible service from Makro online. Will definitely not recommend nor use again!!
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Replies (1)
Makro's replyOfficial
06 Nov 2019, 10:00Good day Zak,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will follow up with the relevant management to assist in this regardand we will revert feedback the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will follow up with the relevant management to assist in this regardand we will revert feedback the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply06 Nov 2019, 10:00
Official
Good day Zak,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will follow up with the relevant management to assist in this regardand we will revert feedback the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We will follow up with the relevant management to assist in this regardand we will revert feedback the soonest received.
Please be advised that feedback will be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team