Makro Online terrible service

On the 10th of December 2019 I placed an order on Makro Online for a book and was advised that the estimated delivery date was 13 Jan 2020.

On the 15th January 2020 I called to find out why I hadn’t received the package or why feedback and was provided, the following reference number: 488198

I called back again on the 21st of January 2020 to follow up and was put on hold for 15 minutes and then was told there still was no feedback and that I would receive a call 48 hours later.

No call was received from Makro on the 23rd January 2020 I called again and there was still no progress and requested for my order to be cancelled.

I then sent a follow-up email on the 23rd January 2020 to request that my order be cancelled. No response/ acknowledgement from Makro

I called again on the 28th January 2020 to check if my order was cancelled to find out that my order had not been cancelled. I requested that it be cancelled again.

I’m extremely disappointed in the service I’ve experienced from Makro.

I have now bought the book from Amazon.

Please can I get some form of confirmation that the order has been cancelled and when I should expect my money back?