TS
Tebogo S
1 reviews | Active since Aug 2015
16 Jun 2019, 16:05
Makro Online terrible service
Ordered a Smeg fridge from Makro but after reading reviews I had a change of heart and called Makro to cancel order. They did a refund but it was R90 short. I sent them an email and Lesego Modise rep**** on the 03.06.2019 that matter was escalated to finance. I called on the 13.06.2019 and was told I need to call finance because they hang rep**** yet, number provided did not work. I called to query the matter on Saturday 15.06.2019 and was told finance had still not rep**** which I reckon is insane. Makro must just say if they want to ***** this money or refund it.
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Makro's replyOfficial
17 Jun 2019, 09:38Good day Tebogo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply17 Jun 2019, 09:38
Official
Good day Tebogo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team