Makro online terrible service

Item: Makro
Rating: 1
Author: keith P

Failure to deliver an online order. On 21.11.2018 I ordered two terrace leisure manor textilene loungers via the Makro Montaque Gardens online facility - Order number MAK ********** Delivery was to be in 7 – 10 days. No delivery to-date, 24.12.2019

Email queries were sent on 10.12.2018 + 12.12.2018 + 14.12.2018 + 18.12,2018 + 24.12.2018, plus several call centre phone calls. Makro communicated via email on 21.12.2018 to ask if the items had arrived - but did not respond to being retold the items had not. The repeated calls to Makro's call centre result in “ delivery will be tomorrow “ - but that never eventuated. Also told that Makro would phone back " that day " - never did !

Makro online's service has been appalling and should not to be recommended

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Replies (1)

Makro's replyOfficial

24 Dec 2018, 13:38

Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.

Regards
Makro Team

Makro's reply24 Dec 2018, 13:38

Official

Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.

Regards
Makro Team