TB
Tariq B
1 reviews | Active since Dec 2019
19 Dec 2019, 14:23
Makro Online : Terrible order & stock management
After numerous sms' and emails saying that my package was on the way and with the courier company, the courier company cancelled the delivery well after it was meant to be delivered on the grounds that there was no stock. The order is now in virtual limbo and I hope that I can at least get a refund.
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Replies (1)
Makro's replyOfficial
20 Dec 2019, 10:48Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we will have it addressed and dealt internally with relevant departmental managers in order the matter is resolved completely, we shall thereafter relay with feedback directly to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we will have it addressed and dealt internally with relevant departmental managers in order the matter is resolved completely, we shall thereafter relay with feedback directly to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Dec 2019, 10:48
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we will have it addressed and dealt internally with relevant departmental managers in order the matter is resolved completely, we shall thereafter relay with feedback directly to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we will have it addressed and dealt internally with relevant departmental managers in order the matter is resolved completely, we shall thereafter relay with feedback directly to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team