MAKRO ONLINE TERRIBLE EXPERIENCE

As a first time shopper (and definitely last) this worst experience ever with Makro's Online shopping. I placed and paid for my order on the 17th of August 2022 and was informed that I would receive my purchase within 2 to 7 days. My order number is MAK***. On Monday 23rd August I sent an email to their Customer Care to follow up on my order, but I received no response. The next day I called their Call Centre, which was also unhelpful as the agent told me the item was now with the courier and I would therefore need to track the order with them. I went into WumDrop's website and found that according to the tracking details, the order could not be found since the 19th August, but the Makro Call Centre Agent said it is with the courier. Again today I made a call to Makro, and insisted that I please be contacted regarding this issue (this was supposed to be a birthday gift). Still no contact or any form of communication from Makro. WumDrop have now sent me communication that the order had to be rebooked for tomorrow, as it was not ready for collection o the previous collection attempts. So what is actually goind on? This is absolutely ridiculous and unsatisfactory for such a huge entity. Is this the reputation they're upholding? I wish I had read other people's reviews prior to making my purchase. I regret it. There is no Customer Service at all, seems like once they have your money, nothing else matters to them. Makro Online is a huge disaster.