Makro online Terrible

Item: Makro
Rating: 1
Author: Gary C

Purchased a cellphone online on 22 November. No delivery. Contact centre (7 different calls on seperate days) have no info. All promised to call back and none did. Email to makro sent on 14 December. Email resent on 15 Dec after no response. Response from Makro on 18 Dec simply saying they are following up on my query and will get back to me. That is the last I have heard.

What a pityful customer service

Helpful (0)

Replies (2)

Makro's replyOfficial

20 Dec 2018, 14:58

Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to by our internal team.

Regards
Makro Team

Makro's reply20 Dec 2018, 14:58

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to by our internal team.

Regards
Makro Team

Gary C's updateReviewer Update

02 Jan 2019, 09:39

It is now 2 January and there has been no response from your internal team. This is obviously simply an automated reply and nothing more is done. What shocking customer service.

Gary C's update02 Jan 2019, 09:39

Reviewer Update

It is now 2 January and there has been no response from your internal team. This is obviously simply an automated reply and nothing more is done. What shocking customer service.