1 reviews | Active since Mar 2019
Makro Online - take your money - no delivery
Reference 687971 - Placed an order in April 15, received a call to say 2 items on my order were not available. The person on the call and I agreed that he would replace the unavailable items with any other item on my order (equal to the amount). I called 21 April since I had not received the order. Order arrived 22.0.2020 - without the unavailable items and no replacements. Since then I have emailed, called several times (I have a record of dates and times),as recent as this morning and every time I call the customer care, I speak to a different person but hear the same "will refer/escalate to Strubens Valley store from where the order was dispatched". I have had no positive response/no refund of the money I paid upfront from the order.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team