Makro Online - Take your money and don't deliver all items and then just ignore you

Placed online order on the 8th Dec 2022, order to be delivered by the 13 Dec 2022. The order was delivered with one item short-delivered. Phoned their contact center as well as sent a mail to tell them about the problem on 13 Dec 2022. The lady gave me reference no *** and said by COB the escalating team will get back to me. Didn't receive any feedback. Send mail and phoned again 14 Dec 2022, but got told the escalating team is very busy and they will get back to me. Send mail and phoned again 15 Dec 2022. Got told it is still with the escalating team and no feedback. When I asked what is the turnaround time for queries. They said 48 hours. At this stage, we were past 48 hours and still no feedback. Over the weekend I send more emails, but still no feedback. Today 19 Dec 2022 , phoned again after holding again for 20min they told me the only feedback they have after a week. The store shipped everything and they waiting for the courier to get back to them. Here I am , paid for something and nobody can tell me why it was not delivered and just pulling up their shoulders .