DH
Dean H
1 reviews | Active since Jun 2019
12 Feb 2024, 12:37
Makro online system does not work.
Purchased item online. Received sms informing parcel delivered. Did NOT receive parcel. Their contact numbers: nobody willing to assist!!!
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Replies (2)
Makro's replyOfficial
13 Feb 2024, 15:37Good day Dean, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply13 Feb 2024, 15:37
Official
Good day Dean, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
DH
Dean H's updateReviewer Update
13 Feb 2024, 15:59I do not find the above in order. This experience appears to be a common problem with plenty customers. Look at Takealot as a sterling example of efficiency.
DH
Dean H's update13 Feb 2024, 15:59
Reviewer Update
I do not find the above in order. This experience appears to be a common problem with plenty customers. Look at Takealot as a sterling example of efficiency.