Makro Online System Broken and Misleading

Two separate online cabinet orders with Makro have resulted in unresolved issues and serious service failures. 1. Failed Order & Refund Delay: On 4 July 2025, a payment was deducted for an order that failed due to a Makro website error. After nearly a month of calls, emails, and escalation to the finance team, the refund remains unpaid. I was told to expect a 7–14 working day turnaround, which is unacceptable for an internal system failure. 2. Unexplained Cancellation: A second order, placed as a replacement, was due for delivery on 31 July—but was cancelled without warning in the final days. The reason? Alleged stock unavailability. Yet the product still appeared “in stock” online, which is misleading and erodes consumer trust. This is not an isolated incident. Thousands of consumers reported similar issues: • Prolonged refund delays (weeks or even months) • Poor or automated customer service • Misleading stock statuses • Frustration with phone, email, and WhatsApp support Makro Enough empty promises. Makro must own up, pay up, and clean up their broken system—South African consumers deserve better.