Makro online support and services

On the 12th of Janaury 2022 i order a book online. It is today the 27th and it still in process. then on the 18th of Janaury 2022 i called to follow up where is the order becuase on the online site it says 5-7 working day. So on the 18th Makro send me an email "Good day, I hope this email finds you well. Kindly note that there has been a delay with this order due to high order volumes resulting in the stock running out. The dispatch ETA for the order is 26.01.2022 and should be delivered +-28.01.2022 (We will definitely notify you if it is dispatched earlier). Please advise if you are willing to wait or you would like to be refunded? If we do not hear back from you, we will assume that you are willing to wait and continue to process your order. We would like to apologise for the inconvenience caused.Kind Regards, Makro Online Support." So now we are on the 27th i phone makro and my fisrt call they put phone down in my ear, call again the women said she will follow up.. while i was busy talking she put the phone down in my ear. This is really unacceptable.