1 reviews | Active since Feb 2012
Makro online support and service is pathethic
Makro online support and service is pathethic
I order a RYOBI 12 V Handyline Driver Drill Li-ion on 22 July 2019 (Online order #MAK***). This item did not arrive on time, then I ended up buying this item at Game. I have been requesting a refund but every time I call I get put on hold and get told that I need to go to the makro store and ask for a refund, and the people just drops the calls without even a reference. How and why am I being told to go to a makro store and request a refund when I bought the item online and not a physical store? This is really irritating as I have been calling almost everyday with out success. I have sent numerous emails to *** and no one has ever bothered to respond. Your online store is the worst ever online I have ever used and would never ever recomend to anyone. Can someone arrange for my refund so that I can move on with my life. Regards,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant management to assist in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant management to assist in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
And as per usual the people at makro have ignored me and they are keeping my hard earned money..
And as per usual the people at makro have ignored me and they are keeping my hard earned money..